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A spring break sleepover turned into sheer horror for three teenage girls who were among the random victims of an alleged spree killer in Rockford, Illinois, a county prosecutor said.  Christian Soto stands accused of multiple counts of murder and attempted murder. One of the victims, Jenna Newcomb, 15, died trying …

PHILADELPHIA (CBS) – The U.S. Marshals Service captured Shane Pryor, the 17-year-old escaped prisoner, Sunday night in Philadelphia after he spent five days on the run.  U.S. Marshals arrested Pryor just after 6:30 p.m. Sunday at 3rd Street and Roosevelt Boulevard, between the city’s Feltonville and Olney neighborhoods.  Photos show U.S. …

Customer service has become a huge problem in this country. Just ask … literally anyone. But why is customer service so bad?  First of all, labor shortage. Especially since the pandemic, it’s hard to find people to fill these jobs. The average call-center worker quits after 18 months. Then there’s …