Sunday Morning

Customer service has become a huge problem in this country. Just ask … literally anyone. But why is customer service so bad?  First of all, labor shortage. Especially since the pandemic, it’s hard to find people to fill these jobs. The average call-center worker quits after 18 months. Then there’s …

Upon the close of another December, we often look back on the people we’ve lost during that year.  Today I’d like to honor the passing of a great American who was not just my North Star but, in many ways, the single most influential person in my life. I am, …

It all started more or less out of necessity back in 1965, on Bainbridge Island, Washington, when a couple of neighborhood dads, Bill Bell and Joel Pritchard, were looking for something – anything – to keep their bored kids entertained. They had some pieces of wood, a plastic ball, and …

“I do love in hearing about your own career and your work on the campaigns, that you’ve been described as ‘an iron fist in a cashmere glove,'” said “CBS Evening News” anchor Norah O’Donnell. “Oh, that sounds pretty cool,” replied Valerie Biden Owens. “I like that. I’ll take that. Thank …

In the weeks leading up to the U.S. open, as preparations began in New York for America’s marquee tennis event, correspondent Mo Rocca went to see the athletes at practice – running, rallying, rolling. These are tennis’ unsung heroes: The ball persons. For 22 years, Laray Fowler has been using …

In “No Rules Rules: Netflix and the Culture of Reinvention” (Penguin Press), Reed Hastings, the co-founder and co-CEO of Netflix, and business writer Erin Meyer describe a highly-unorthodox corporate culture at the multi-billion-dollar entertainment company, which in just a few years grew from a mail-delivery service for DVDs to a leading …

The comedian and artist Jim Carrey and writer Dana Vachon have fashioned a hybrid “semi-autobiographical novel,” a fantasia on Hollywood fame, studio machinations, celebrity personas and family history. “Memoirs and Misinformation” (Knopf) is a fever-dream tell-all about an actor named “Jim Carrey,” of which the “Truman Show” star promises, “None …

Check out these events around the country this coming week: BAYFIELD, WIS.: Bayfield Winter Festival (March 6-8) It’s no time for cabin fever – Bayfield, Wis., is throwing a party for winter and you’re invited! Held every March on the south shore of Lake Superior, visitors can hit the slopes at …

Check out these events around the country this coming week: SAN FRANCISCO: 2020 Russian Festival (February 21-23) Now in its 32nd year, this three-day performance spectacular is replete with ballads and ballet, folk songs and dance, art, games, a “blini booth,” and vodka tastings. Features such popular groups as the …

Some street art in Chicago is shedding light on the challenges millions of us face every day. Let’s take a stroll with Dean Reynolds:  This summer in Chicago beacons of hope have sprouted on the sidewalk, dotting Michigan Avenue’s “Magnificent Mile” with a message for the masses. “Kindness is a …